Privacy Policy

About Lizzie’s Life
Lizzies Life  is the trading name of Imuno Limited. In respect of your data, Lizzie’s Life is responsible for the personal information for marketing purposes.

We take the privacy and security of your personal information seriously. Your information will be properly managed and protected by us. Please read this notice carefully as it explains how Lizzie’s Life and/or carefully selected third parties we work with collect and use your personal information.

Personal Information and what we hold
When you register with our website, we ask, as part of your application, for certain information in order to provide you with a policy to meet your needs. This information will be kept securely in accordance with our internal security policy and may be used to:

• Assist us in finding you a suitable adviser  to help in the processing your Application for Life, Health, Income Protection or Critical Illness insurances
• Enable us and our chosen partner to make contact with you regarding your application
• Provide you with an efficient and reliable service

We are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
We may pass your personal data on to third-party service providers in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf.

We may collect and process the following information about you:
• About you – for example name, age, gender, date of birth, nationality.  We need this information to help us identify you, but also to allow us to contact you should we need to review or revisit any details on your policy.
• Contact information – for example email, address, postcode and phone numbers
• Online information – for example cookies and IP address (your computer’s internet address)
• Financial information – for example salary to help us determine the right product for you or to bank details to secure your policy with the chosen insurer.
• Contractual information – for example details about your products and benefits
• Health information such as smoker status or medical related issues

Controlling your marketing preferences
You will be asked if you’d like to opt-in or opt-out of receiving future marketing communications from lizzie’s Life and any of our carefully selected partners. This is recorded on our customer database.
We will only send marketing communications to you via the preferences you’ve chosen and regularly make the appropriate checks.
Methods of communication for marketing will typically be (but not limited to); phone, email, text message, post.
You can opt out of receiving marketing communications at any time by contacting info@lizzieslife.co.uk

Retaining your personal information
We will retain and process your personal information for as long as necessary to meet the purposes outlined in this notice provided to you. We’ll keep your personal information in accordance with our internal retention policies. We’ll determine the length of time we keep it for based on the minimum retention periods required by Financial Conduct Authority regulation and law.

Your Rights
If any information we hold is inaccurate or incomplete you have the right to request this to be amended.
• Access – you have the right to request a copy of information that we hold about you
• Rectification – You have the right to correct data that we hold about you
• Right to be Erased – In certain circumstances you can ask for the data we hold about you to be erased
• Restriction processing – where certain conditions apply the right to restrict the processing
• Portability – you have the right to transfer any data we hold about you
• Object – you have the right to object to certain type of processing such as direct marketing

COMPLAINTS
Our aim is at all times to provide you with an excellent service. However, if you are unhappy with our service for any reason, please contact our Customer Services Team via email at complaints@lizzieslife.co.uk

Upon receipt of your complaint a dedicated complaint handler will contact you via telephone and or by email so we can resolve your complaint as soon as possible.
While we would always aim to complete an investigation within eight weeks, if, for any reason, our investigation is not concluded within this period, we will write to you again.

We will also inform you of your right to refer the complaint to the Financial Ombudsman Service and you must do so within six months if not satisfied.
The Financial Ombudsman Service at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR; Telephone: 0800 023 4567 or 0300 123 9123; Email: complaint.info@financial-ombudsman.org.uk; Website www.financial-ombudsman.org.uk.

Cookies
Cookies are used widely to collect information relating to your Internet activity (such as whether you have previously applied or visited our site before). This enables us to ensure you receive the best experience on our website. This information may be used in part to improve our website and our products available to you. If you do not wish for us to use cookies when you use this site please adjust your Internet browser settings to not accept cookies.

Consent
By submitting your data you agree to the usage outlined in this Privacy Policy. By submitting data on behalf of another individual, you agree that you have obtained their consent to do so, and that they agree with the usage outlined in this Privacy Policy. You undertake that all information that you provide is accurate and current.